Return & Refund Policy


You can return eligible items within 10 days of receiving an order or 7 days for Quick Ship upholstery items for a refund of the merchandise value. An original receipt or gift receipt is required. Monogrammed items and Made-to-Order furniture or rugs are not eligible for returns. Review the full list of ineligible items and our refund policy below before starting the process.


  • Stores – You can return most non-furniture items.
  • Bring to UPS Location (under 70 lbs) – Start process below.
  • By Phone – call Customer Care for furniture or items over 70 lbs. See contact info below.